FAQs and ANSWERS

Each package includes a returns form and a detailed description of the returns process. Place the items that you want to return in their original packaging and enclose the completed returns form. Remove the original address label and follow the returns procedure described here.

Information about costs for returns is provided here.

You can return or exchange all ordered products (excluding specially finished products, technical products that are no longer in their original packaging, worn or soiled or washed clothing), within 30 days. The purchase contact comes into effect when this period expires. More information about exchange options can be found here.

Find all the information you need about shipping costs here.

The whole range of professional wear, work shoes, gloves, operational products, tools, protective work products, office supplies (...) can be found at Engelbert Strauss and in our current catalogue. You are welcome to request a current catalogue here.

You can exchange the items that were delivered incorrectly. Please use the accompanying returns form for this. You can use this to order the exchanged product of your choice. It is not necessary to re-order your goods. On the returns form, you will find detailed information about how to proceed. You can find out all you need to know about returns and exchanges here.

There are a variety of ways in which you can pay for your order.

Further information can be found on our payment page.

The size assessment in our online shop will show you how a certain item turns out. Select an item and move your cursor over your desired size.

Your order will be processed immediately and sent to you as quickly as possible. As a registered internet customer, you can follow your order and delivery status in the customer section online. You can find further information on delivery here.

This can be answered by documents produced in various production houses in Asia. More on this in “sustainability”.