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Top 10 FAQs
Where do engelbert strauss products come from and where is engelbert strauss based?
This can be answered by documents produced in various production houses in Asia. More on this in “sustainability”.
Where can I buy engelbert strauss products?
The whole range of professional wear, work shoes, gloves, operational products, tools, protective work products, office supplies (...) can be found at engelbert strauss and in our current catalogue. You are welcome to request a current catalogue here.
How much do returns cost?
Information about costs for returns is provided here.
How do returns work?
Each package includes a returns form which describes the process for returns and exchanges in detail. Place the items, which you want to return, in the original packaging and enclose the completed returns form. Remove the address stick with your details and attach the label featuring the engelbert strauss address.
The complete returns procedure is described in detail here.
What payment methods do you support?
There are a variety of ways in which you can pay for your order.
Further information can be found on our payment page.
I have received the wrong size or colour. How should I proceed?
You can exchange the items that were delivered incorrectly. Please use the accompanying returns form for this. You can use this to order the exchanged product of your choice. It is not necessary to re-order your goods. On the returns form, you will find detailed information about how to proceed. You can find out all you need to know about returns and exchanges here.
How high are shipping costs?
Find all the information you need about shipping costs here.
Can I return ordered goods?
You can return or exchange all ordered products (excluding specially finished products, technical products that are no longer in their original packaging, worn or soiled or washed clothing), within 30 days. The purchase contact comes into effect when this period expires. More information about exchange options can be found here.
How long will it take for my delivery to arrive?
Your order will be processed immediately and sent to you as quickly as possible. As a registered internet customer, you can follow your order and delivery status in the customer section online. You can find further information on delivery here.
Is there a size assessment?
The size assessment in our online shop will show you how a certain item turns out. Select an item and move your cursor over your desired size.
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