FAQs and ANSWERS

Each package includes a returns form and a detailed description of the returns process. Place the items that you want to return in their original packaging and enclose the completed returns form. Remove the original address label and follow the returns procedure described here.

Information about costs for returns is provided here.

Find all the information you need about shipping costs here.

To ensure that you feel good in your new clothing and find the sizes that are right for you, we have created a “table of sizes” button for every product in the online shop. Click the button to open the Engelbert Strauss table of sizes in a separate window. Men, women and children’s sizes are categorised according to height in the table of sizes. Helpful tips on how to properly measure your height, chest, waist, middle, seat and stride length, as well as a conversion table of “normal sizes” to international sizes and jeans sizes (in inches). Most of our work trousers are available in normal, long and short sizes (broad). We can provide every wearer with an optimum level of well-being with up to 60 different sizes for work trousers and tops from 2 XS to 7 XL. We also provide size tables for gloves. You can find our table of sizes online under:

Clothing table of sizes

Gloves table of sizes

You can exchange the items that were delivered incorrectly. Please use the accompanying returns form for this. You can use this to order the exchanged product of your choice. It is not necessary to re-order your goods. On the returns form, you will find detailed information about how to proceed. You can find out all you need to know about returns and exchanges here.

At Engelbert Strauss, both companies and private customers are welcome to submit orders. If you are ordering as a company customer, ensure when ordering that the goods you are ordering are for exclusive use of your independent, professional, commercial, official or service-based business. Company customers do not need to present a trading licence. For private customers, we display our prices including VAT - the “VAT included/VAT not included” function is available on every product page.

You can return or exchange all ordered products (excluding specially finished products, technical products that are no longer in their original packaging, worn or soiled or washed clothing), within 30 days. The purchase contact comes into effect when this period expires. More information about exchange options can be found here.

Your order will be processed immediately and sent to you as quickly as possible. As a registered internet customer, you can follow your order and delivery status in the customer section online. You can find further information on delivery here.

The precise delivery time for the respective item is stated on the relevant details page. Delivery times also depend on the selected payment method. Also, personalisation, e.g. with a name or logo, impacts on the delivery time: In this case, the delivery date is agreed on a case-by-case basis.

There are a variety of ways in which you can pay for your order.

Further information can be found on our payment page.